Article published in the Australian Financial Review
The National Disability Insurance Scheme’s future hinges on the Albanese government’s willingness to listen, reform equitably, and invest in all disabled Australians.
Labor’s resounding election victory has been celebrated by National Disability Insurance Scheme participants and their families. Yet many of us also feel uncertain about the scheme’s future.
The election of two disabled parliamentarians – Senator Jordon Steele-John and new lower house member Ali France – marks a historic milestone, as does the creation of a disability minister. On social media, the disability community this week met the appointment of the new NDIS ministers, Mark Butler and Jenny McAllister, with cautious optimism that their focus will extend beyond cost-cutting.
an NDIS participant, I urge the Albanese government to prioritise relationships, equity, and broader disability reforms to secure the scheme’s long-term success.
First, the government must rebuild its fractured relationship with NDIS participants. Over the past term, reforms and legislation have taken precedence over engagement, with public messaging often blaming participants for the scheme’s rising costs. This narrative – shaped by political strategies from RedBridge to justify reforms and cost-cutting – has fuelled stigma.
Online, many of us face hostility from non-disabled Australians who question our disabilities or label us “rorters”. This undermines the NDIS’ goal of fostering inclusion. The government must counter this by depicting participants more positively as valued citizens, not expenses, to restore trust and combat social exclusion.
Second, the planned five-year reform of the NDIS’ planning and budgeting processes must prioritise equity. Equity means ensuring the most profoundly disabled receive adequate support, regardless of cost.
The new needs assessments must be fair, consistent, and designed in a way that utilises participant feedback. Media suggestions to exclude “higher-functioning” participants from the NDIS to cut costs simply do not add up. National Disability Insurance Agency data shows that the 215,694 participants classified as levels 1 to 5 (higher functioning) account for just $4 billion of the scheme’s nearly $50 billion annual cost. Excluding this group would save very little.
For me, as someone likely classified as low functioning – we are not told how we are classified – the NDIS improves my quality of life. Without it, I wouldn’t die, but my mental health would deteriorate, my isolation would increase, and my ability to engage in and contribute to society would diminish.
The NDIS enables therapy to improve my functioning and supports my participation in everyday activities, giving me a quality of life closer to that of non-disabled Australians. For others, the NDIS is a matter of life and death, providing essential support to stay healthy. Reforms must recognise the NDIS’ dual purpose: ensuring health and survival for some and enhancing quality of life for all.
Third, the NDIS cannot exist in isolation. To justify its significant budget share, the government must ensure all disabled Australians enjoy a decent quality of life.
A critical reform is raising JobSeeker payments above the poverty line, at an estimated cost of $10 billion annually. Nearly half of JobSeeker recipients have disabilities or chronic illnesses but don’t qualify for the disability support pension. With employers often discriminating against disabled jobseekers, and 20 per cent of Australia’s suicides linked to JobSeeker recipients, this reform is urgent. Prime Minister Anthony Albanese, who has spoken of the challenges of growing up with a disabled mother on welfare, is well-placed to champion this change.
Fourth, the NDIA needs an organisational overhaul. Participants often encounter staff lacking deep knowledge of disabilities or the NDIS system.
High staff turnover and a poor work environment, as reported in online workplace reviews, depletes expertise. Investing in training and retention, with transparent reporting on these metrics, is essential. Better data collection is equally critical. Current IT systems limit the NDIA’s ability to measure outcomes or demonstrate the scheme’s benefits, leaving media narratives fixated on costs. Robust data could shift the conversation towards the NDIS’ social and economic value.
Finally, the government must begin to address human rights concerns, including sub-minimum wages in Australian disability enterprises, forced group living for high-needs participants, and educational segregation of disabled youth.
Progress on these issues, aligned with the UN Convention on the Rights of Persons with Disabilities, would signal a commitment to inclusion and equity.
The NDIS is a landmark achievement that was enacted by a Labor administration, but its future hinges on this government’s willingness to listen, reform equitably, and invest in all disabled Australians. Prime Minister Albanese has a chance to make this a defining legacy. The disability community is counting on him to ensure no one is left behind.



